Delete your Taskr account

This page explains how to delete your account in the Taskr app, developed by Arctic Autonomy Ventures LLC, and what happens to your data.

Option 1: Delete in the app

Open the Taskr app and sign in.
Go to Profile.
Tap Delete account.
Review what will be deleted and what will be kept, then confirm. You may be asked to enter a one-time code sent to your email to confirm it's you.

You'll be signed out and won't be able to sign in to the deleted account again.

Option 2: Request deletion by email

If you can't use the app, email arcticautonomy@gmail.com:

Send it from the email address on your Taskr account, so we can confirm the request is yours.
Use the subject line "Delete my Taskr account".

We may reply to confirm before we delete anything. We won't ask for your card number or password.

Before you delete: withdraw or decline any pending requests, and finish or cancel any active bookings first. We can't delete an account while a booking is awaiting payment (a pending request), booked, in progress, waiting for confirmation, or in dispute, or while payment is held in escrow. If you're a Taskr, make sure any pending payout has been paid out.

What we delete

Your email address, display name, home ZIP code, and listed skills. Your profile is replaced with "Deleted user."
Your draft and open listings, which are cancelled, and their photos.
Blocks you set.
Your ability to sign in, and your sign-in codes (which expire after 10 minutes anyway).

If you set up payouts, your identity and bank details are held by Stripe, not Taskr. Stripe keeps its own records of your Connect account under Stripe's privacy policy.

What we keep, and for how long

Booking, payment, and dispute records (for example amounts, platform fees, payouts, tips, confirmations, and dispute outcomes), which we must keep for legal, tax, accounting, fraud-prevention, and dispute purposes. We keep these for up to 7 years, with your identity removed where possible.
Ratings and booking chat messages that are part of those records may stay attached to the booking, shown as from "Deleted user."
Reports you filed, kept with your identity removed for safety, moderation, and legal reasons, on the same retention terms as the records above. Reports other people filed about you may be kept for moderation.
Information we must keep to comply with a legal obligation or to resolve an open legal claim, only for as long as that requires.

Timeline

We complete deletion within 30 days of your request. Retained records are deleted at the end of their retention period (up to 7 years).

Delete some data without deleting your account

Edit or clear your display name, home ZIP, and skills in Profile.
Unblock users in Profile.
Cancel your draft or open listings in the app to remove them and their photos.
Turn off location access in your device settings at any time.
For anything else, email arcticautonomy@gmail.com from your account email.

See our Privacy Policy for more on how Taskr handles your data.